{"id":91,"date":"2025-09-24T10:35:50","date_gmt":"2025-09-24T14:35:50","guid":{"rendered":"https:\/\/www.bobrumball.org\/fr\/?page_id=91"},"modified":"2026-04-13T15:29:57","modified_gmt":"2026-04-13T19:29:57","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/www.bobrumball.org\/fr\/complaints-procedure\/","title":{"rendered":"Proc\u00e9dure de r\u00e9clamation"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Les organisations Bob Rumball veillent \u00e0 ce que toute personne, qu&#8217;elle soit au sein de l&#8217;entreprise ou non, puisse signaler tout probl\u00e8me relatif \u00e0 la qualit\u00e9 du service, notamment l&#8217;accessibilit\u00e9, ou tout autre sujet qu&#8217;elle juge important d&#8217;aborder. Tout sera mis en \u0153uvre pour trouver une solution acceptable \u00e0 chaque probl\u00e8me soulev\u00e9. Une demande d&#8217;examen d&#8217;un probl\u00e8me peut \u00eatre soumise par une personne ou, avec son consentement explicite, par toute autre personne agissant en son nom.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comment porter plainte\u00a0:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez adresser vos r\u00e9clamations directement aux organisations Bob Rumball, soit par t\u00e9l\u00e9phone, soit via ce site web, soit par courrier. \u00c0 d\u00e9faut, nous ne pouvons garantir que votre r\u00e9clamation parviendra aux personnes concern\u00e9es ni que vous recevrez une r\u00e9ponse \u00e0 votre courrier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous nous appelez, nous r\u00e9sumerons votre r\u00e9clamation pour l&#8217;\u00e9quipe de production ou le service concern\u00e9, et vous ne recevrez g\u00e9n\u00e9ralement pas de r\u00e9ponse \u00e9crite. Si vous d\u00e9posez une r\u00e9clamation en ligne, nous mettons \u00e0 votre disposition un formulaire web plut\u00f4t qu&#8217;une adresse e-mail. En effet, nous devons recueillir certaines informations essentielles pour classer, enregistrer et suivre efficacement votre r\u00e9clamation. Nous r\u00e9pondons par \u00e9crit uniquement si vous nous adressez une r\u00e9clamation \u00e9crite, sauf si nous savons que vous avez besoin d&#8217;assistance pour l&#8217;accessibilit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les organisations Bob Rumball veillent \u00e0 ce que toute personne, qu&#8217;elle soit au sein de l&#8217;entreprise ou non, puisse signaler tout probl\u00e8me relatif \u00e0 la qualit\u00e9 du service, notamment l&#8217;accessibilit\u00e9, ou tout autre sujet qu&#8217;elle juge important d&#8217;aborder. Tout sera mis en \u0153uvre pour trouver une solution acceptable \u00e0 chaque probl\u00e8me soulev\u00e9. Une demande d&#8217;examen [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-91","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Proc\u00e9dure de r\u00e9clamation - Bob Rumball dans Fran\u00e7ais<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Proc\u00e9dure de r\u00e9clamation - Bob Rumball dans Fran\u00e7ais\" \/>\n<meta property=\"og:description\" content=\"Les organisations Bob Rumball veillent \u00e0 ce que toute personne, qu&#8217;elle soit au sein de l&#8217;entreprise ou non, puisse signaler tout probl\u00e8me relatif \u00e0 la qualit\u00e9 du service, notamment l&#8217;accessibilit\u00e9, ou tout autre sujet qu&#8217;elle juge important d&#8217;aborder. 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